Privacy Policy

1. Introduction

Welcome to Raj CRM, developed and maintained by Kraftd. We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, and protect your information when you use our website, Windows desktop application, and Android mobile application (collectively, the "Services").

2. Information We Collect

We collect information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products, or otherwise when you contact us.

• Personal Information: We may collect names, phone numbers, email addresses, mailing addresses, and passwords.
• Business Information: Data related to your shop operations, inventory, customers, and financial transactions which you input into the CRM.
• Device Data: We may request access or permission to certain features from your mobile device, including your device's camera (for barcode scanning or document uploads), storage, and other features as required for app functionality.

3. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below:

• To facilitate account creation and logon process.
• To provide and manage your shop operations, jobsheets, and inventory tracking.
• To send administrative information to you regarding your account, our business policies, or changes to our terms.
• To fulfill and manage repairs, orders, and payments.

4. Sharing of Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We do not sell, rent, or trade your personal information or your business CRM data to third parties.

5. Data Retention and Deletion

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). You can request to delete your account and associated data by contacting our support team. Upon request, we will securely delete or anonymize your information.

6. Security of Your Information

We have implemented appropriate technical and organizational security measures (including enterprise-grade Postgres audit triggers) designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. Contact Us

If you have questions or comments about this notice, you may email us at:

support@rajcomputerstore.online

Raj Computer & Service Centre
Bokaro Steel City, Jharkhand
India